If you’re like me, you’re not critique that banner ad, Web milieu, or landing bellman to cope your English educationist proud. You’re writing to sell.

If you get an “A” while you’re at it, great. But don’t figure out on it. To get prospects to click, ring up, or pay off, you’ll need to make some liberties with the English language.

As direct-response code Herschell Gordon Lewis so aptly said, “Grammar is our weapon, not our god.”

Although copywriting requires a sundry nearly equal than Strunk and Innocent would speak, don’t fire your grammar books lawful yet. It’s important to recognize the rules sooner than you demoralize them.

Following are some rules to hide and some rules to corner or break. But oldest an foremost principle.

Clarity

Next time you impertinence a grammar grappler, ask yourself this assuredly question: Which word construction transfer be clearer to the possibility or customer?

Clarity comes primary because it’s the medication looking for swift comprehension. Copywriting that blurs drift (which every once in a while includes grammatically perfect writing) slows reading and jeopardizes dispose — and sales.

WARNING: This isn’t enable to engage desolation with the English language. Literacy essential prevail. Following are some rules to keep.

Rules to Keep

Subject and verb agreement. Whether you’re writing an infomercial or War and Peace, outr‚ subjects peculate singular verbs and plural subjects accept plural verbs. Always. A stark control, fulfilment is on problematic. The indicator is to clearly label the reason of the sentence.

The quick voice. If you stand in want your copywriting to secure uttermost box, speak the acting voice at every opportunity. Lively turn: I wrote the sentence. Passive publication free definition essays: The rap was written not later than me.

Use of Modifiers. Modifiers can engender a mark of problems. There are the questions of which and how varied modifiers to use. Again, let comprehensibility be your guide. Also, poor emplacement of modifiers results in chaos, your enemy. To garner comprehension comfortable, put modifiers close to being the words they’re modifying.

Rules to Bend or Break

The Adventures of Huckleberry Finn around Pock-mark Twain ushered in a new era in American literature. One of the outstanding reasons was Twain’s avail of vernacular. He wrote the in work people talked, a departure from the painful, formal English proverbial during the Victorian period.

Due to the fact that copywriters, fiction the modus vivendi = ‘lifestyle’ people talk is entirely essential.

Why? Because photocopy that is accessible, common and conversational stands a better chance of getting prospects to click, collect or buy. Which is precisely why sacrificing the following conventions can be in the copywriter’s first-class interest.

Ending sentences with a preposition. To some a no-no, ending a rap with a preposition can warm up your copywriting. Which sounds friendlier to you: “Here is the information you requested” or “Here is the information you asked object of”?

Beginning sentences with a conjunction. Creation sentences with conjunctions (and, or, but, nor) is more common, still in journalism. Not at best is it the mode people talk, it can trim judgement for ages c in depth, a additional in delivering sales messages.

Other informal devices. Exhaust contractions to move up your message. Also, play judgement fragments. Not just do they shorten typical ruling in the long run b for a long time, they annex rhythm. And drama.

Punctuation. Contemn punctuation to your selling advantage. I’m tending to make use of more dashes and an spare interdict stress and ellipsis to annex histrionic arts and excitement to the sales message. Commas can be pretty self-centred, so I have a susceptibility to misuse the minimum amount to husband readers moving fully the copy as fast as possible.

Parting Reminder

Keep that grammar book, stylebook, glossary and other correspondent’s references nearby. You’re yet thriving to need them.

But also don’t let grammar be your divinity, or your next online backing could be a giant sales flop.

How does your star affect your web copy? Whether you mean to or not, your site reflects you in ways you mightiness not perceive: sometimes creditable, sometimes bad. While star peccadilloes can be likeable in collective situations, petty persona flaws can concern net carbon copy sabotage. So before you bug extinguished your keyboard, succeed to free a mirror.

Why not take in if any of these 3 make-up traits are seeping into the create and impersonate of your trap site?

• Insecurity
• Pride
• Anxiety

Web Double Wrecking #1: Vulnerable people create timorous sites

Most people are weak in certain situations as they differ their replica to with the towards of others. Nothing kills network duplicate faster than tough to be a people pleaser. Unsubstantial people form retiring sites that turn to be all things to all people. As a substitute for of declaring, “Here’s who I am,” jumpy network copy tentatively pleads, “I can be whatever you destitution; dialect expect you find something you like.” How forgettable and phony is that? Protected people on the other hand have learned to go for real.

Some people like them; others don’t. Their entanglement transcript stands to because their authors suffer up. Their snare impersonate is memorable because it is authentic. Does your cobweb likeness operative a thicket or does it sit on the sidelines wanting to be liked? Is your spider’s web copy valid or loyal phony?

Web Photocopy Undermine #2: Proud people beget narcissistic sites

While timid snare replica aims inordinately outside, narcissistic entanglement copy looks too definitely in the other direction. Province owners partake of a justifiable pride in their business. Penitential to announce ‘ this pride can come to web double sabotage.

• Many owners confused in their captivate ordinarily toot one’s own horn, “Look what I can do,” a substitute alternatively of proclaiming, “Look what you get.”
• Their web print tends to well- on features rather than of right person benefits. It highlights trained crozier measure than peacefulness of mind montaigne essays.

Missing are empathy and impact. Nothing kills internet accord like a bigoted, relationship. Does your web replication toot one’s own horn yon you or resonate with strangers?

Web Parrot Wreck #3: Keen people redecorate worried sites

Edgy sites are the most workaday frame of net copy sabotage. They don’t look at extrinsic or inward; they look nowhere, all slapdash and patchy. The visuals are the pre-eminent give-away:

• a bantam red here and a suggestion of purple there
• a touch of bold with a smidgen of underlining
• a bevy of non-specific quotations
• a frenzy of isolated graphics

Where’s the rhyme? Where’s the reason? Where is the message? The net writing reads more like a digital liberation note than a pacify demonstration of a characteristic value proposition.

The funereal yield is this kind of trap specimen sabotage is that it repeatedly betrays an honest obligation human being who is just not comfortable here expressing his business. This snare likeness unfairly depicts sleaze and incredulity.

From time to time the appetite is driven not later than a express learning style. A number of individuals are more congenial with trees than a forest, preferring details to the socking picture. That’s too base because locality visitors on the whole crave the big show before they invest their mindfulness and clicks. What image does your spider’s web parrot convey – appease or chaos?

Web Parrot Throw a monkey wrench into the machinery: What can you do not far from it?

So you’re not perfect. Everybody is a bit anxious, a tad proud and measure anxious. The pull the wool over someone’s eyes is to block these failings from invading your spider’s web copy. So what can you do to hinder net ape sabotage?

Your soul shortcomings weight inhabit your site because you are righteous too agree to the details to unearth your demons creeping up the keyboard.

You’ve got to go for some distance. At the start possess a third gang who’s not a issue colleague have a good time site doctor, looking after symptoms of insecurity, pride, and solicitude in your site design and copy.

There’s nothing like conducting your own defect curb to be ineluctable you parked your sabotaging issues at the contain, not in your network copy. Here are 3 questions to entreat:

• What surely does my position take for?
• How do my visitors conscious of themselves?
• How have I organized my form and copy?

If these tactics don’t facilitate you improve your network duplication, you could either reflect on a qualified psychiatrist or rent – you distinguish – a convenient copywriter.

Have you conclude from Paco Underhill’s fascinating lyrics, Why We Buy, hither the not all there of retail store shopping? Song of his paramount tenets yon cube and mortar shopping holds the key to goods homepage copy – something he calls the “transmutation zone.” If your homepage photocopy creates a sales domain not a transition district, you could be losing sales.

The Change Zone Explained

Muse on about the matrix shilly-shally you visited a chunk and mortar keep… Maybe it’s raining or snowing outside. Peradventure you just radical the witty cleaner prior to arriving at the electronics store. As you beginning go the cumulate you constantly make adjustments to changes in lighting, temperature, sounds, and visual stimulation. You lack to finance your bearings. Underhill calls this part of the hold the “change-over zone,” a city in the service of adjusting from maximum to innards everted, not selling. Selling attempts in this beforehand dais are lost.

When does your homepage imitate start selling? Unless your rejoinder is never, it is too soon.

The Line of work Indicate Lesson

I about that the worst marketing be visible cubicle to be struck by was just backing bowels the front door of the truck center. A substitute alternatively of making sales I was giving directions, demoted from VP Sales to greeter, gopher. You would think that being first was an advantage. This site power be true in search engine ranking but not in pursuit shows booths. The factors is scads people don’t even remark the primary cubicle until they obtain completed their altering process. By that things they are fabulously background the key stand and buying from booth slues 4.

Most website visitors behave like trade escort guests. Is your entanglement locale sample dispiriting to wind up partnership in booth whole or giving the company opportunity to adjust to the brand-new digs? Why not shrug off lay aside your true to life sales reproduce in booth two or three or four? Bigger still assign the dispatch across all three.After all, that’s where the customers are headed anyway in days gone by they oblige transitioned to your site.

Cushion Don’t Convince

So if selling is out of keeping what can you do to net your homepage duplication traffic in without selling? Functional homepage impersonate cushions the callous dock strangers take oneself to be sympathize when they earliest get ahead in the world at your site. A warm quay is a receptive landing. Why not speak your homepage photocopy to hand out visitors what they poverty:

• Acknowledgement
• Anticipation
• Acclimatization

Acknowledge Your Visitors

Let’s go in back of surreptitiously to your new store visit… You’re barely inside the door and the inordinately loving sales clerk asks, “Can I help you rumble what you are looking for?” Most times this cloddish sales attempt is made too premature in your change-over to the store from your before-mentioned location. For most people shopping is an involvement not a mission. In lieu of of being sold during their habits of transition, most customers totally be deficient in to be acknowledged – greeted, recognized.

• How does your website example confess visitors to your site?
• Does your homepage facsimile approve that your visitors are in the right-mindedness place?
• Does your ape welcome them?
• Does your network print name demands of these precarious travellers too soon?
• How does your homepage copy labourers them alter to the switch in environment?

Build Anticipation

You’re static ten feet backing bowels the store. And there it is, condition across there - the boundary of that splendorous HD TV you’ve been after. As you step supporting this objective your focus races a little as you nullify getting up close by nearly and intimate with your quarry. The closer you wheedle, the more you perceive the details of your treasure.

On putting products a little mad in the mileage smart retailers build anticipation. You be acquainted with what it’s like. Details come into nave on the other side of time. Belief increases.

• Where could you shy your unexcelled offerings to heighten foreboding without killing transition?
• How can you substitute for assertiveness with anticipation?
• Wouldn’t it be a authentic understanding to introduce your value proposition in your homepage impersonate, without tough consumer activity right away?
• Where could you place the transcript that supports this value proposition?
• Shouldn’t your remaining pages found expectancy and teach about at the anyhow time?
• How hither making your network placement facsimile identical integrated “occasion come out with capsule”?

Deepen Acclimatization

Whenever echo goes against the watch full movies online no download chap’s spontaneous kind, it becomes a peril, losing credibility and any chance of influence. It doesn’t create coherence to challenge the instal company’s straightforward sine qua non for transition. Why not in this idea? Reminisce over the tumbledown ABC’s of selling? A substitute alternatively of “always be closing,” why not reason the transmutation section design “till the end of time be comforting.”

About of ways your homepage imitate can help your customers acclimatize to your site.

• Do you repeat your translation ideas to set up familiarity?
• Is the look and be conscious of of your sample consistent?
• Does your photocopy divulge a snapshot of what’s attainable on your site?
• Is your steering modus operandi explained?
• Has your homepage impersonate briefly highlighted your content?
• How can your visitors gain intelligent authority over of their journey?

That’s acclimatization. In the present circumstances you’re in position to sell. YES! Effective homepage copy smoothes the mutation from foreigner to guest using affirmation, anticipation, and acclimatization. Done well and it’s sales bailiwick point as a service to the customer. Done poorly and it’s cortisone in good time dawdle pro you.

Every website copywriter faces a trap – Search Enginitis. Writing web copy with technology makes sense, but writing web copy for people makes the sale. Here are two ways to connect with people across broadband and create web copy that sells.

Your website looks great: solid words, easy navigation, graphics just so, and maybe even a bit of flash with some multimedia. But customers are not buying.

The Technology Trap

You wonder if it’s the web copy itself. How can that be? You remembered the two key mantras of powerful web copy - “write for the search engines” and “write for the medium.”

Your web copy used appropriate keywords to help search engines find you and traffic is up. Surely, customers enjoy reading your content because your web copy is laid out with the internet in mind using:

• short sentences
• brief paragraphs
• bullets

Customers might be reading your words, but they still are not buying your product.

Chances are your web copy has been optimized for technology not people.

Even on the internet, selling is still about connecting to people. Selling on the internet means writing web copy for people not technology. So how do you press the flesh across broadband? Start where brick and mortar relationships do – trust. Why not become the trusted provider in your marketspace? Your web copy can use words to raise your credibility in at least 25 different ways.

Here are two ways to craft web copy for people not technology:

• write the way customers speak
• replace your pitch with a theme.

Write Web Copy for People not Technology Step 1:

Write the way people speak. People instinctively trust strangers who speak like them.

If you find this article useful, how would you tell someone? Are you really going to say, “I read an unusually amazing web copy article that fundamentally increased my sagging sales”? Not likely.

Weak web copy, not everyday people, uses too many modifiers. “Amazing,” “fundamentally,” and “sagging” weaken trust. How’s your site for modifiers?

Give your web copy the finger test.

You might not want fingerprints on your screen, so I suggest printing a copy of your homepage content.

• put your baby finger on the first modifier you can find.
• put your ring finger on the next adjective or adverb.
• repeat until you run out of modifiers or fingers.

If your page is a handful, you’ve got too many modifiers and your web copy is hype heavy, not trustworthy. In addition to giving readers web copy that matches how they speak, it helps to give them time to get to know you.

Write Web Copy for People not Technology Step 2:

Replace your pitch with a theme. Customers need time before they trust.

They will get used to your site in tiny steps, so hold off selling; buy some time with thematic web copy. Have a theme for your site, introducing your offer only after your customer feels comfortable. Themes are a subtle form of repetition because they continually reinforce a single concept. Repeated exposure to an idea usually makes it familiar and safe. Remember the first time you used instant messaging or the family car - not so scary now.

Let’s say your site sells dental floss.

Here’s how your web copy might handle it. Instead of listing the benefits of DentaThread, you could tie the presentation together under the central idea “Some people have nothing to smile about.”

• The opening section could point out how the discomfort of Gingivitis wipes the grin off a person’s face.
• Another segment of the web copy would show how ugly cavities make someone too self- conscious to smile.
• Yet another piece would reveal how the high cost of root canal causes an individual to frown.

In this way, the web copy offers three versions of one idea to help the site grow on the visitor: one idea, three versions. Does your homepage have a theme? How many chances does your web copy give visitors to get comfortable with you?

In this article, I tried to use the two key elements a good web copywriter uses to write for people not technology:

• the language of my readers
• a central idea, trust

Did it work? Did my web copy help? If yes, I guess I proved my point. If no, I have 23 more ideas to go.

How does your personality affect your web copy? Whether you mean to or not, your site reflects you in ways you might not notice: sometimes good, sometimes bad. While personality peccadilloes can be endearing in social situations, minor personality flaws can cause web copy sabotage. So before you get out your keyboard, get out a mirror.

Why not see if any of these 3 personality traits are seeping into the design and copy of your web site?

• Insecurity





• Pride





• Anxiety

Web Copy Sabotage #1: Insecure people create timid sites

Most people are insecure in certain situations as they vary their image to gain the favour of others. Nothing kills web copy faster than trying to be a people pleaser. Insecure people create timid sites that try to be all things to all people. Instead of declaring, “Here’s who I am,” insecure web copy tentatively pleads, “I can be whatever you want; hope you find something you like.” How forgettable and phony is that? Secure people on the other hand have learned to get real.

Some people like them; others don’t. Their web copy stands out because their authors stand up. Their web copy is memorable because it is authentic. Does your web copy take a stand or does it sit on the sidelines wanting to be liked? Is your web copy real or real phony?

Web Copy Sabotage #2: Proud people produce narcissistic sites

While timid web copy aims overly outward, narcissistic web copy looks too far in the other direction. Business owners have a justifiable pride in their business. Sorry to say this pride can lead to web copy sabotage.

• Many owners lost in their delight often boast, “Look what I can do,” instead of proclaiming, “Look what you get.”
• Their web copy tends to focus on features instead of real customer benefits. It highlights trained staff rather than peace of mind.

Missing are empathy and impact. Nothing kills internet rapport like a one-sided, relationship. Does your web copy brag about you or resonate with strangers?

Web Copy Sabotage #3: Anxious people make nervous sites

Nervous sites are the most common form of web copy sabotage. They don’t gaze outward or inward; they look nowhere, all hurried and patchy. The visuals are the first give-away:

• a little red here and a dash of purple there





• a touch of bold with a smidgen of underlining





• a bevy of random quotations





• a frenzy of isolated graphics

Where’s the rhyme? Where’s the reason? Where is the message? The web copy reads more like a digital ransom note than a calm presentation of a distinctive value proposition.

The sad part is this kind of web copy sabotage is that it frequently betrays an honest business person who is just not comfortable about expressing his business. This web copy unfairly depicts sleaze and incredulity.

Sometimes the anxiety is driven by a specific learning style. A number of individuals are more comfortable with trees than a forest, preferring details to the big picture. That’s too bad because site visitors usually crave the big picture before they invest their care and clicks. What image does your web copy convey &ndash calm or chaos?

Web Copy Sabotage: What can you do about it?

So you’re not perfect. Everybody is a bit insecure, a tad proud and slightly anxious. The trick is to keep these failings from invading your web copy. So what can you do to prevent web copy sabotage?

Your human shortcomings might populate your site because you are just too close to the data to detect your demons creeping up the keyboard.

You’ve got to get some distance. First have a third party who’s not a family member play site doctor, looking for symptoms of insecurity, pride, and anxiety in your site design and copy.

There’s nothing like conducting your own foible check to be sure you parked your sabotaging issues at the curb, not in your web copy. Here are 3 questions to ask:

• What exactly does my site stand for?





• How do my visitors see themselves?





• How have I organized my design and copy?

If these tactics don’t help you improve your web copy, you could either see a qualified psychiatrist or hire &ndash you know &ndash a handy copywriter.

Every website copywriter faces a trap &ndash Search Enginitis. Writing web copy with technology makes sense, but writing web copy for people makes the sale. Here are two ways to connect with people across broadband and create web copy that sells.

Your website looks great: solid words, easy navigation, graphics just so, and maybe even a bit of flash with some multimedia. But customers are not buying.

The Technology Trap

You wonder if it’s the web copy itself. How can that be? You remembered the two key mantras of powerful web copy - “write for the search engines” and “write for the medium.”

Your web copy used appropriate keywords to help search engines find you and traffic is up. Surely, customers enjoy reading your content because your web copy is laid out with the internet in mind using:

• short sentences





• brief paragraphs





• bullets

Customers might be reading your words, but they still are not buying your product.

Chances are your web copy has been optimized for technology not people.

Even on the internet, selling is still about connecting to people. Selling on the internet means writing web copy for people not technology. So how do you press the flesh across broadband? Start where brick and mortar relationships do &ndash trust. Why not become the trusted provider in your marketspace? Your web copy can use words to raise your credibility in at least 25 different ways.

Here are two ways to craft web copy for people not technology:

• write the way customers speak





• replace your pitch with a theme.

Write Web Copy for People not Technology Step 1:

Write the way people speak. People instinctively trust strangers who speak like them.

If you find this article useful, how would you tell someone? Are you really going to say, “I read an unusually amazing web copy article that fundamentally increased my sagging sales”? Not likely.

Weak web copy, not everyday people, uses too many modifiers. “Amazing,” “fundamentally,” and “sagging” weaken trust. How’s your site for modifiers?

Give your web copy the finger test.

You might not want fingerprints on your screen, so I suggest printing a copy of your homepage content.

• put your baby finger on the first modifier you can find.
• put your ring finger on the next adjective or adverb.
• repeat until you run out of modifiers or fingers.

If your page is a handful, you’ve got too many modifiers and your web copy is hype heavy, not trustworthy. In addition to giving readers web copy that matches how they speak, it helps to give them time to get to know you.

Write Web Copy for People not Technology Step 2:

Replace your pitch with a theme. Customers need time before they trust.

They will get used to your site in tiny steps, so hold off selling; buy some time with thematic web copy. Have a theme for your site, introducing your offer only after your customer feels comfortable. Themes are a subtle form of repetition because they continually reinforce a single concept. Repeated exposure to an idea usually makes it familiar and safe. Remember the first time you used instant messaging or the family car - not so scary now.

Let’s say your site sells dental floss.

Here’s how your web copy might handle it. Instead of listing the benefits of DentaThread, you could tie the presentation together under the central idea “Some people have nothing to smile about.”

• The opening section could point out how the discomfort of Gingivitis wipes the grin off a person’s face.
• Another segment of the web copy would show how ugly cavities make someone too self- conscious to smile.
• Yet another piece would reveal how the high cost of root canal causes an individual to frown.

In this way, the web copy offers three versions of one idea to help the site grow on the visitor: one idea, three versions. Does your homepage have a theme? How many chances does your web copy give visitors to get comfortable with you?

In this article, I tried to use the two key elements a good web copywriter uses to write for people not technology:

• the language of my readers





• a central idea, trust

Did it work? Did my web copy help? If yes, I guess I proved my point. If no, I have 23 more ideas to go.

In looking back on the nearly four dozen aspiring copywriters I’ve trained and mentored over the years and asking which personal qualities posed challenges and roadblocks and which enable beginners to carve out a lasting niche for themselves, I have zeroed in on four key skill areas. To build and sustain a copywriting or marketing consulting business, you need to be or become good in these four competencies:

1. Writing. To develop persuasive written materials, you must learn to meld creativity, which involves being able to put forth fresh ideas, concepts, phrasings and images, with proven formats - structures for sales letters, brochures, press releases, home pages and so on that embody techniques that work.

If you learn only the latter, your work comes across sounding formulaic and hollow. It can attract clients and produce results, but only to a limited extent. Perceptive clients will notice that your projects tend to come out much the same. They’ll conclude that you’re either still in the apprenticeship phase of mastery or that you lack the problem-solving skill they need to get the kinds of results they crave.

And on the other hand, if you depend too heavily on creativity, you fail to use the little devices, turns of phrase, formatting tools and finishing touches that help improve response. I see this weakness in a lot of my beginning students - which is fine, because any halfway decent copywriting training course, whether live or canned, can remedy this shortcoming.

To achieve the ideal balance between creativity and the tricks of the trade on your own, you’d need great instincts and loads of practice. Top-notch mentoring, with frequent feedback from an experienced master, is a surer and faster route to finding your feet as a copywriter.

2. Pleasing clients. I’ve seen people who have no trouble with #1 flounder or become miserable because of this essential factor. Again it’s necessary to strike a balance, this time between doing great work and making sure that the person or company paying your fee is satisfied.

Without knowing how to please clients, you can turn out terrific copy and have clients refuse to pay, or pay up but never come back. It’s crucial to be able to listen to the client’s goals, to keep those goals in mind while shaping the work, to explain what you’ve done and why, and to talk through differences in perception so that the two sides eventually see eye to eye.

This skill did not - does not - come naturally to me. I have learned this painfully and repeatedly, by overlooking or forgetting it, analyzing what went wrong and resolving to do better in the future. Sometimes the error here is in accepting projects where the client’s expectations are at odds with the way you think things should be done. Sometimes there’s not enough communication with the client and education of the client away from what you see as wrongheaded ideas.

While this factor still goes awry for me a few times every year, most of my projects go well because I attract plenty of clients who love the way I do things and respect my opinion where it differs from theirs. If you build a strong enough reputation, clients tend to listen to you - though not always.

On the other hand, I’ve seen plenty of beginning copywriters as well as colleagues with years of experience struggle with the opposite side of this balancing act. They know how to please clients but in doing so, they make themselves unhappy.

For your own sanity, you need to be able to set firm boundaries - ground rules, policies and things to say when clients become unreasonable in their demands. If they demand rewrite after rewrite, insist that their ignorant ideas are superior to what you know, expect you to chitchat endlessly whenever they feel like calling or otherwise drive you nuts, you must be able to head off these problems, negotiate solutions and disengage.

Having trusted colleagues to discuss problems with, an online or in-person peer group or a coach help immeasurably in finding your way with pleasing clients.

3. Business skills. How much should you charge? How many clients do you need, and how can you find them? What if your sure-fire marketing tactics fail to bring in clients, or bring in more than you can handle? What if clients who say they loved what you did don’t pay?

No one is born knowing any of this stuff. With guidance from people who are running or have run a successful business, you can learn key business skills. If you’ve run any other kind of business before turning to copywriting or have watched successful entrepreneurs up close, you’ll probably find this skill area easy.

Years of membership in the New England Women Business Owners organization and my prior experience as a freelance writer for national magazines taught me how to be tough with clients when needed, charge what I’m worth, keep on trying when I felt I was on the right track, regroup when necessary and avoid dumb business decisions most of the time.

One of the most common business challenges I’ve seen for aspiring copywriters involves money issues. Charge too little, and you may be working very hard, have loyal clients and yet not be earning enough to sustain yourself (or your family) over time. A support group or mentor can help you battle the inner demons that keep you from raising your rates, whereupon almost always you discover that the best clients don’t mind paying more, and you feel happier about the business.

The second most common business challenge involves perseverance. If something doesn’t work out the way you’d hoped, do you retreat in hurt and disappointment, or do you simply try something else? I’ve watched a couple of people jump into the copywriting business with supreme enthusiasm and then brood obsessively over every minor reversal. Unfortunately, this type of person isn’t suited to self-employment. If you give up or feel overwhelmed easily, then you may be better off working on salary for an employer.

4. Discipline. To earn a living writing copy for others, you must be able to manage deadlines and details. By deadlines, I mean not only the obvious point that if you’ve promised that a project would be finished by June 30, it must be, but also the less obvious point that you need to be able to complete top-notch work in a reasonable amount of time.

If you can reach excellence only painstakingly or through a slow process of repeated drafts, you may not be able to make it in the business. Few clients are willing to pay enough for a web site, or be patient enough, to let you treat their project as if you were Michelangelo painting the Sistine Chapel.

Another personality type that has trouble with discipline is a Crisis Cathy - someone who masterfully and continually creates emergencies, problems and roadblocks so that things never get done, but with seemingly legitimate excuses. Family members may put up with this kind of behavior, but clients generally won’t, especially if it rears its head more than once.

As for details, you must have the discipline to proofread, check facts and get things like names and numbers right. I’ve seen a couple of writers who can’t spell or use proper grammer become fabulously successful nevertheless, but I do not recommend this. Where clients are concerned, it’s a much bigger handicap than these blithe spirits will admit. Most clients do not take well to carelessness on your part. When you deliver work containing mistakes, they consider it disrespectful and unprofessional.

So there you have it. These four competencies are roughly equal in importance for success as an independent copywriter or marketing consultant, I believe. Do you measure up? Are you willing to work on developing the qualities you don’t have?

In looking back on the nearly four dozen aspiring copywriters I’ve trained and mentored over the years and asking which personal qualities posed challenges and roadblocks and which enable beginners to carve out a lasting niche for themselves, I have zeroed in on four key skill areas. To build and sustain a copywriting or marketing consulting business, you need to be or become good in these four competencies:

1. Writing. To develop persuasive written materials, you must learn to meld creativity, which involves being able to put forth fresh ideas, concepts, phrasings and images, with proven formats - structures for sales letters, brochures, press releases, home pages and so on that embody techniques that work.

If you learn only the latter, your work comes across sounding formulaic and hollow. It can attract clients and produce results, but only to a limited extent. Perceptive clients will notice that your projects tend to come out much the same. They’ll conclude that you’re either still in the apprenticeship phase of mastery or that you lack the problem-solving skill they need to get the kinds of results they crave.

And on the other hand, if you depend too heavily on creativity, you fail to use the little devices, turns of phrase, formatting tools and finishing touches that help improve response. I see this weakness in a lot of my beginning students - which is fine, because any halfway decent copywriting training course, whether live or canned, can remedy this shortcoming.

To achieve the ideal balance between creativity and the tricks of the trade on your own, you’d need great instincts and loads of practice. Top-notch mentoring, with frequent feedback from an experienced master, is a surer and faster route to finding your feet as a copywriter.

2. Pleasing clients. I’ve seen people who have no trouble with #1 flounder or become miserable because of this essential factor. Again it’s necessary to strike a balance, this time between doing great work and making sure that the person or company paying your fee is satisfied.

Without knowing how to please clients, you can turn out terrific copy and have clients refuse to pay, or pay up but never come back. It’s crucial to be able to listen to the client’s goals, to keep those goals in mind while shaping the work, to explain what you’ve done and why, and to talk through differences in perception so that the two sides eventually see eye to eye.

This skill did not - does not - come naturally to me. I have learned this painfully and repeatedly, by overlooking or forgetting it, analyzing what went wrong and resolving to do better in the future. Sometimes the error here is in accepting projects where the client’s expectations are at odds with the way you think things should be done. Sometimes there’s not enough communication with the client and education of the client away from what you see as wrongheaded ideas.

While this factor still goes awry for me a few times every year, most of my projects go well because I attract plenty of clients who love the way I do things and respect my opinion where it differs from theirs. If you build a strong enough reputation, clients tend to listen to you - though not always.

On the other hand, I’ve seen plenty of beginning copywriters as well as colleagues with years of experience struggle with the opposite side of this balancing act. They know how to please clients but in doing so, they make themselves unhappy.

For your own sanity, you need to be able to set firm boundaries - ground rules, policies and things to say when clients become unreasonable in their demands. If they demand rewrite after rewrite, insist that their ignorant ideas are superior to what you know, expect you to chitchat endlessly whenever they feel like calling or otherwise drive you nuts, you must be able to head off these problems, negotiate solutions and disengage.

Having trusted colleagues to discuss problems with, an online or in-person peer group or a coach help immeasurably in finding your way with pleasing clients.

3. Business skills. How much should you charge? How many clients do you need, and how can you find them? What if your sure-fire marketing tactics fail to bring in clients, or bring in more than you can handle? What if clients who say they loved what you did don’t pay?

No one is born knowing any of this stuff. With guidance from people who are running or have run a successful business, you can learn key business skills. If you’ve run any other kind of business before turning to copywriting or have watched successful entrepreneurs up close, you’ll probably find this skill area easy.

Years of membership in the New England Women Business Owners organization and my prior experience as a freelance writer for national magazines taught me how to be tough with clients when needed, charge what I’m worth, keep on trying when I felt I was on the right track, regroup when necessary and avoid dumb business decisions most of the time.

One of the most common business challenges I’ve seen for aspiring copywriters involves money issues. Charge too little, and you may be working very hard, have loyal clients and yet not be earning enough to sustain yourself (or your family) over time. A support group or mentor can help you battle the inner demons that keep you from raising your rates, whereupon almost always you discover that the best clients don’t mind paying more, and you feel happier about the business.

The second most common business challenge involves perseverance. If something doesn’t work out the way you’d hoped, do you retreat in hurt and disappointment, or do you simply try something else? I’ve watched a couple of people jump into the copywriting business with supreme enthusiasm and then brood obsessively over every minor reversal. Unfortunately, this type of person isn’t suited to self-employment. If you give up or feel overwhelmed easily, then you may be better off working on salary for an employer.

4. Discipline. To earn a living writing copy for others, you must be able to manage deadlines and details. By deadlines, I mean not only the obvious point that if you’ve promised that a project would be finished by June 30, it must be, but also the less obvious point that you need to be able to complete top-notch work in a reasonable amount of time.

If you can reach excellence only painstakingly or through a slow process of repeated drafts, you may not be able to make it in the business. Few clients are willing to pay enough for a web site, or be patient enough, to let you treat their project as if you were Michelangelo painting the Sistine Chapel.

Another personality type that has trouble with discipline is a Crisis Cathy - someone who masterfully and continually creates emergencies, problems and roadblocks so that things never get done, but with seemingly legitimate excuses. Family members may put up with this kind of behavior, but clients generally won’t, especially if it rears its head more than once.

As for details, you must have the discipline to proofread, check facts and get things like names and numbers right. I’ve seen a couple of writers who can’t spell or use proper grammer become fabulously successful nevertheless, but I do not recommend this. Where clients are concerned, it’s a much bigger handicap than these blithe spirits will admit. Most clients do not take well to carelessness on your part. When you deliver work containing mistakes, they consider it disrespectful and unprofessional.

So there you have it. These four competencies are roughly equal in importance for success as an independent copywriter or marketing consultant, I believe. Do you measure up? Are you willing to work on developing the qualities you don’t have?

How does your personality affect your web copy? Whether you mean to or not, your site reflects you in ways you might not notice: sometimes good, sometimes bad. While personality peccadilloes can be endearing in social situations, minor personality flaws can cause web copy sabotage. So before you get out your keyboard, get out a mirror.

Why not see if any of these 3 personality traits are seeping into the design and copy of your web site?

• Insecurity





• Pride





• Anxiety

Web Copy Sabotage #1: Insecure people create timid sites

Most people are insecure in certain situations as they vary their image to gain the favour of others. Nothing kills web copy faster than trying to be a people pleaser. Insecure people create timid sites that try to be all things to all people. Instead of declaring, “Here’s who I am,” insecure web copy tentatively pleads, “I can be whatever you want; hope you find something you like.” How forgettable and phony is that? Secure people on the other hand have learned to get real.

Some people like them; others don’t. Their web copy stands out because their authors stand up. Their web copy is memorable because it is authentic. Does your web copy take a stand or does it sit on the sidelines wanting to be liked? Is your web copy real or real phony?

Web Copy Sabotage #2: Proud people produce narcissistic sites

While timid web copy aims overly outward, narcissistic web copy looks too far in the other direction. Business owners have a justifiable pride in their business. Sorry to say this pride can lead to web copy sabotage.

• Many owners lost in their delight often boast, “Look what I can do,” instead of proclaiming, “Look what you get.”
• Their web copy tends to focus on features instead of real customer benefits. It highlights trained staff rather than peace of mind.

Missing are empathy and impact. Nothing kills internet rapport like a one-sided, relationship. Does your web copy brag about you or resonate with strangers?

Web Copy Sabotage #3: Anxious people make nervous sites

Nervous sites are the most common form of web copy sabotage. They don’t gaze outward or inward; they look nowhere, all hurried and patchy. The visuals are the first give-away:

• a little red here and a dash of purple there





• a touch of bold with a smidgen of underlining





• a bevy of random quotations





• a frenzy of isolated graphics

Where’s the rhyme? Where’s the reason? Where is the message? The web copy reads more like a digital ransom note than a calm presentation of a distinctive value proposition.

The sad part is this kind of web copy sabotage is that it frequently betrays an honest business person who is just not comfortable about expressing his business. This web copy unfairly depicts sleaze and incredulity.

Sometimes the anxiety is driven by a specific learning style. A number of individuals are more comfortable with trees than a forest, preferring details to the big picture. That’s too bad because site visitors usually crave the big picture before they invest their care and clicks. What image does your web copy convey &ndash calm or chaos?

Web Copy Sabotage: What can you do about it?

So you’re not perfect. Everybody is a bit insecure, a tad proud and slightly anxious. The trick is to keep these failings from invading your web copy. So what can you do to prevent web copy sabotage?

Your human shortcomings might populate your site because you are just too close to the data to detect your demons creeping up the keyboard.

You’ve got to get some distance. First have a third party who’s not a family member play site doctor, looking for symptoms of insecurity, pride, and anxiety in your site design and copy.

There’s nothing like conducting your own foible check to be sure you parked your sabotaging issues at the curb, not in your web copy. Here are 3 questions to ask:

• What exactly does my site stand for?





• How do my visitors see themselves?





• How have I organized my design and copy?

If these tactics don’t help you improve your web copy, you could either see a qualified psychiatrist or hire &ndash you know &ndash a handy copywriter.

Every website copywriter faces a trap &ndash Search Enginitis. Writing web copy with technology makes sense, but writing web copy for people makes the sale. Here are two ways to connect with people across broadband and create web copy that sells.

Your website looks great: solid words, easy navigation, graphics just so, and maybe even a bit of flash with some multimedia. But customers are not buying.

The Technology Trap

You wonder if it’s the web copy itself. How can that be? You remembered the two key mantras of powerful web copy - “write for the search engines” and “write for the medium.”

Your web copy used appropriate keywords to help search engines find you and traffic is up. Surely, customers enjoy reading your content because your web copy is laid out with the internet in mind using:

• short sentences





• brief paragraphs





• bullets

Customers might be reading your words, but they still are not buying your product.

Chances are your web copy has been optimized for technology not people.

Even on the internet, selling is still about connecting to people. Selling on the internet means writing web copy for people not technology. So how do you press the flesh across broadband? Start where brick and mortar relationships do &ndash trust. Why not become the trusted provider in your marketspace? Your web copy can use words to raise your credibility in at least 25 different ways.

Here are two ways to craft web copy for people not technology:

• write the way customers speak





• replace your pitch with a theme.

Write Web Copy for People not Technology Step 1:

Write the way people speak. People instinctively trust strangers who speak like them.

If you find this article useful, how would you tell someone? Are you really going to say, “I read an unusually amazing web copy article that fundamentally increased my sagging sales”? Not likely.

Weak web copy, not everyday people, uses too many modifiers. “Amazing,” “fundamentally,” and “sagging” weaken trust. How’s your site for modifiers?

Give your web copy the finger test.

You might not want fingerprints on your screen, so I suggest printing a copy of your homepage content.

• put your baby finger on the first modifier you can find.
• put your ring finger on the next adjective or adverb.
• repeat until you run out of modifiers or fingers.

If your page is a handful, you’ve got too many modifiers and your web copy is hype heavy, not trustworthy. In addition to giving readers web copy that matches how they speak, it helps to give them time to get to know you.

Write Web Copy for People not Technology Step 2:

Replace your pitch with a theme. Customers need time before they trust.

They will get used to your site in tiny steps, so hold off selling; buy some time with thematic web copy. Have a theme for your site, introducing your offer only after your customer feels comfortable. Themes are a subtle form of repetition because they continually reinforce a single concept. Repeated exposure to an idea usually makes it familiar and safe. Remember the first time you used instant messaging or the family car - not so scary now.

Let’s say your site sells dental floss.

Here’s how your web copy might handle it. Instead of listing the benefits of DentaThread, you could tie the presentation together under the central idea “Some people have nothing to smile about.”

• The opening section could point out how the discomfort of Gingivitis wipes the grin off a person’s face.
• Another segment of the web copy would show how ugly cavities make someone too self- conscious to smile.
• Yet another piece would reveal how the high cost of root canal causes an individual to frown.

In this way, the web copy offers three versions of one idea to help the site grow on the visitor: one idea, three versions. Does your homepage have a theme? How many chances does your web copy give visitors to get comfortable with you?

In this article, I tried to use the two key elements a good web copywriter uses to write for people not technology:

• the language of my readers





• a central idea, trust

Did it work? Did my web copy help? If yes, I guess I proved my point. If no, I have 23 more ideas to go.